How to File a Complaint on a Lawyer With the Utah State Bar, Robert Paisola Reports Live
- Moderately Easy
- Obtain the assistance request form. Go to the website for the Utah State Bar Consumer Assistance Program (CAP). CAP was put in place to help resolve minor conflicts with lawyers. Click the download link to open and print the pdf file. You will need Acrobat Reader installed on your computer to open the file. Alternatively, you can call the Utah State Bar at 801-531-9077 to request the form be mailed to you.
- Complete the form. Provide your attorney's name and address. Include a detailed explanation of the conflict and why you are requesting help. Include dates and places. For example, provide the times and dates of any email communications and phone calls. Twenty emails from you with only 1 response from your lawyer may demonstrate the lawyer's lack of responsiveness to your concerns. Also, describe in specific detail the assistance you would like CAP to provide. Attach extra pages, if needed. Keep a copy of the form for your records. Once the issue is resolved, CAP does not retain a copy. If you need to file again, you will want to have the first form on hand.
- Submit your request to the Office of Professional Conduct. Mail the form to: Utah State Bar, Consumer Assistance Program, 645 South 200 East, Salt Lake City, UT 84111. You may also fax the form to 801-531-9912, attention: Consumer Assistance.
- Discuss the case with the CAP attorney. The CAP attorney will review each form and will call you to discuss the issue. Although the attorney cannot provide legal advice, he will try to help you and your attorney resolve the conflict. Take the matter to District Court if the issue cannot be resolved through CAP. Fee disputes are also handled by the Utah State Bar. However, if the conflict is a fee dispute, you must file a Fee Dispute Petition Form and the Fee Dispute Agreement Form. Unlike the Consumer Assistance Program, participation in the Fee Dispute Program, though strongly encouraged, is voluntary for Utah attorneys.